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FAQ

Answers to your questions

Find answers to common questions about the owner, the business, billing, and the handyman process.

Owner and Business

Yes. I carry general liability insurance & a Minnesota Residential Contractors license that protects your home and property while I’m working. For trade-specific work that requires a licensed contractor, I’ll tell you upfront and refer you to the right person.

No. When you hire me, I’m the one who shows up and does the work. I don’t hand jobs off to subcontractors. That’s by design. It keeps quality consistent and means you always know who’s in your home.

Yes, any time. Just ask and I’ll send you a certificate of insurance before we start. It’s a routine request and I’m happy to provide it.

I don’t do licensed trade work such as electrical panel upgrades, gas line installation, major plumbing repairs, HVAC system work, or structural engineering. For anything that requires a trade license by Minnesota law, I’ll be straight with you and point you to the right professional.

I’ve been doing residential repair and maintenance work for about five years. I work on everything from older homes with original trim and plaster to newer builds with modern finishes, and I’ll tell you honestly if a job is outside my wheelhouse.

I am the sole operator of this business, so there’s no rotating crew to vet. You’re always dealing directly with me. If you’d like references from past customers in your area, I’m happy to provide them.

That’s what my liability insurance is for. If something is damaged as a result of my work, I’ll make it right, either by repairing it directly or through an insurance claim. I take that responsibility seriously.

Yes. Most handyman and maintenance work doesn’t require a permit in the South Metro, but I know when it does. I’ll flag permit requirements before we start and help you understand what applies to your project.

Billing and Payments

If something unexpected comes up mid-job that changes the scope, I’ll stop and talk to you before proceeding. You’ll never get a surprise bill for work we didn’t discuss.

All materials sourced for your project are subject to a standard markup to help cover overhead costs, including procurement and handling. You are always welcome to supply your own materials if you prefer.

Yes, there is a minimum for small visits to account for drive time and setup. I’ll include that in your estimate so you can decide whether to bundle it with other items on your list. Batching jobs in one visit is often more economical.

It depends on the work. Straightforward jobs like hanging a door or replacing fixtures are usually quoted as a flat project rate. Open-ended tasks or multi-item lists are often billed hourly. I’ll tell you which applies before we schedule so you know exactly what to expect.

For most jobs I can give a ballpark estimate from a description or a few photos. For larger or more complex projects I may do a brief on-site assessment first. I’ll let you know upfront if there’s a fee for that. For most residential handyman work there isn’t.

I accept cash, check, Venmo, Zelle, and credit card. Payment is due at completion for most jobs. For larger projects we may agree on a partial deposit upfront, which I’ll outline in the estimate.

Yes. Every job gets a written invoice that details the work completed, materials used, and the amount due. You’ll receive it by email the same day the work is finished.

Absolutely. Every invoice doubles as a receipt. If you need a specific format for a warranty provider, insurance company, or tax records, just let me know and I’ll make sure the document has what you need.

Scheduling and Process

The easiest way is to reach out through the contact form or by text message. Describe what you need, a few photos help a lot, and I’ll respond with a quote or follow-up questions within 24 hours.

It varies by season. Spring and fall tend to be busiest. I’ll give you an honest estimate of my current availability when you reach out. For urgent repairs I’ll do my best to fit you in quickly.

Life happens, just let me know as soon as possible and we’ll find another time. I ask for at least 24 hours notice when possible. Last-minute cancellations on the day of a job may incur a small fee, which I’ll note in the estimate.

Not necessarily. Many customers leave a key or provide access and I handle the job while they’re at work. I’ll touch base when I arrive and send photos or a summary when the work is done. We’ll figure out what works best for your situation.

I’ll let you know when I’m on my way, check in if anything changes mid-job, and follow up when everything is finished. I prefer text for quick updates and phone calls for anything that needs a decision.

That’s actually the most efficient way to work. Send me the full list and I’ll estimate the time needed. Combining items into one visit saves you money on the minimum charge and saves us both time on scheduling.

I serve the South Metro Twin Cities area including Apple Valley, Burnsville, Eagan, Lakeville, Rosemount, Inver Grove Heights, West St. Paul, South St. Paul, Farmington, Mendota Heights, Hastings, and Castle Rock. If you’re unsure whether you’re in my range, just ask.

A short description plus a photo or two covers most jobs. Include what needs to be done, any materials you already have on hand, and whether there are access or timing constraints. The more context you give me, the more accurate and specific my quote will be.